Returns & Refund Policy

Last Updated: 18 July 2026

Thank you for shopping with Evingtor. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

1. Return Eligibility

You may request a return if:

• The product received is damaged or defective.

• You received the wrong product.

• The product has a manufacturing defect.

• The product is significantly different from its description.

To be eligible for a return:

• The request must be made within 7 days of receiving the product.

• The product must be unused, unworn, and in its original condition.

• All original tags, labels, manuals, accessories, and packaging must be intact.

• A valid proof of purchase or order number must be provided.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Products damaged due to misuse or improper handling.

• Products showing signs of use after delivery.

• Customized or personalized products.

• Gift cards or digital products (if applicable).

• Clearance or final sale items, unless otherwise specified.

3. How to Request a Return

To initiate a return:

1. Email us at classicevingtor@gmail.com.

2. Mention your order number and reason for the return.

3. Attach photographs if the product is damaged, defective, or incorrect.

4. Our support team will review your request and provide further instructions.

Returns sent without prior approval may not be accepted.

4. Return Shipping

• If the return is due to our error (wrong item, damaged product, or manufacturing defect), Evingtor will bear the return shipping cost.

• If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise communicated.

5. Inspection of Returned Products

Once we receive your returned product, it will be inspected.

If the return meets our eligibility criteria, your refund or replacement will be processed.

If the returned product does not meet the eligibility conditions, we reserve the right to reject the return and send the product back to you.

6. Refunds

Once your return is approved:

• Refunds will be processed to the original payment method used during purchase.

• Refunds are generally processed within 5–10 business days after the returned item passes inspection.

• The time taken for the amount to reflect in your account depends on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error.

7. Order Cancellation

• Orders may be cancelled before they are shipped by contacting us immediately.

• Once an order has been dispatched, cancellation requests may not be accepted.

• If an order is successfully cancelled before shipment, a full refund will be issued to the original payment method.

8. Replacement Policy

If you receive:

• A damaged product,

• A defective product, or

• An incorrect product,

we will offer a replacement, subject to product availability.

If a replacement is unavailable, a full refund will be issued.

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.

• Contact your credit card company or bank, as processing times may vary.

• If you still have not received your refund after a reasonable period, contact us at classicevingtor@gmail.com.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Evingtor

Email: classicevingtor@gmail.com